FAQ

We know that making the decision to sell your car or motorbike is not something to take lightly. Whether it’s time for an upgrade or needing to sell a non-runner, private sales and classified advertising can be time consuming and worrying.

Why make it difficult when it can be so easy?

At Car GoGa, we have it covered and are happy to help with any questions you may have

Go to our How does it work? page and get started in 3 easy steps.

1. Free online valuation of your vehicle

Enter your vehicle registration and mileage via our valuation page. Once your details have been processed, we will provide a free quote. All our quotes are based upon your vehicle’s current market value.

2. Choose to book an appointment or arrange for collection

We understand time is precious. Once you have received your quote, choose to book an appointment or arrange free collection from a convenient location.

3. Payment of your money in advance

Yes that is right! We pay in advance of collecting your car, for your peace of mind and ease. With no administration charges, selling your car with us is quick and simple.

The worth of your car is based upon the model, age, mileage and other conditional factors which contribute to the value. Our database will calculate a quote for your vehicle based upon the information you provide and the current market.

If you can’t find your car in our database, don’t panic. There can be several reasons which could include:

  • Incorrect registration details. Please check carefully that you have entered the correct vehicle details.
  • Your vehicle is not from within the UK and may be registered abroad.
  • Your vehicle is 15 years old or more.
  • Your vehicle has a private registration plate.
  • The vehicle database is unavailable. In the unlikely event of this happening, the system will direct to a manual entry page.

If you continue to have problems, simply get in touch and we will be happy to help.

Keeping in touch with you at every point during the sale is our priority. Using your email and phone number we will confirm the valuation price of your vehicle and arrange collection or an appointment.

We will only get in touch with necessary information relating to the sale of your car.

We accept cars, motorbikes, vans, 4x4s and most other types of vehicle. Please ensure you correctly enter all information about your vehicle our online valuation page so that we can provide you with an accurate valuation.

There is no obligation to go proceed with Car GoGa.Receiving our online valuation does not mean you are tied into a sale with us. If you do decide to go elsewhere, don’t forget we offer one of the most secure and safest ways of selling your car. With free collection and payment in advance, if you choose Car GoGa it will really be that simple.

Our valuations are valid for 7 days. After one week has passed, we would recommend that your car is revalued to reflect any changes in its condition or the market.

If you didn’t receive an email valuation to your inbox, please check your junk or spam folders in case your account has filed the email there. If you still can’t find it, just get in touch and we will be happy to provide you with your valuation.

Yes we do! It’s all part of showing you how much we value your custom and understand how important selling your car is. We also know that sometimes, you need the funds quickly.

No we don’t. It’s one of the reasons we are so popular and successful. Your peace of mind is important to us which is why we make your payment quickly. We also don’t deduct any additional fees or surprise you with hidden charges at a later date.

Our online system provides a valuation of your vehicle based upon the information you provide. The team at Car GoGa then carry out checks on your car or motorbike to ensure it matches the details provided. If the details of your car are correct, our initial valuation will be confirmed. Should the condition or information about the vehicle be incorrect, a different valuation will be provided based on the true information.

Once we have valued your car, we make payment straight to you before collection. Selling with us fast and simple. If you need to proceed particularly quickly please ensure all information provided is correct and that you arrange your collection or appointment promptly.

After your valuation has been received, you will be given the chance to book either a branch visit or free collection. Once you have provided your details, we will get in contact to confirm this with you. You can also call us at the number provided on your screen once you have received your valuation.

We are open Monday to Sunday, 9.00am – 7.00pm, 7 days a week. You can contact us via email and we respond within 24 hours. Collection of your vehicle can be made out of business hours at evenings and weekends by booking in advance.

You are welcome to attend without booking but we recommend arranging this in advance to avoid waiting time.

The valuation inspection will take approximately 30 minutes. The Car GoGa team will inspect your car and check your documentation. We will ask you to accompany our team member for a test drive of the vehicle. Once the inspection is complete, we will confirm the final price and discuss acceptable payment methods.

Yes, we will arrange collection from a pre-agreed address of your choice, whether your home or place of work.

We can collect from a range of areas across the UK. Once you have your valuation, book your collection date and time or appointment at our local branch. We will email you confirmation and get in touch to confirm the collection date and time.

Finance and documentation

If you have finance still to pay on your car but have decided to sell, we can still buy the vehicle from you. If the amount owed is lower than the value of the car then we can make the remaining payment for you. If the amount outstanding on your finance is higher than the value of your car or motorbike, you will need to make payment to us. Please provide all details relating to any finance agreement secured against your car.

In order to sell your car you will need to provide:

  • V5 documents (otherwise known as the logbook).
  • Bank details.
  • Proof of identity/address (passport / driving licence and recent utility bill).
  • Details relating to any finance agreement.
  • All keys for the vehicle and the manual if you have this.
  • Valid MOT, insurance and service history if available.

Yes you can however we will need to carry out all the necessary checks on the vehicle to verify your ownership.

If the vehicle V5 document is not in your name, we are obliged to seek permission from the registered keeper before we can legally proceed. You will need to provide the letter of authorisation from the registered keeper.

Yes we will. Please use our online valuation system and enter your registration details. If you wish to keep your private number plate after the sale, you will be able to reassign this to another vehicle by contacting the DVLA.

If the V5 document is in your name then there should be no issue proceeding with the sale. If you have recentlybought the vehicle and not yet received the new log book from the DVLA, we will seek authorisation, proof of purchase and identity from the previous owner.

The law relating to road taxrecently changed and the DVLA will now refund your road tax once they have been notified of the sale. This no longer transfers with the car. For more information please contact the DVLA.

You should only cancel your insurance once the sale is complete and you will no longer be driving the vehicle.

Condition of the vehicle

We are interested in all cars, whether in perfect condition or suffering a few issues. A history of accident, non-starter or failed MOT will not prevent us from purchasing your vehicle but may affect the valuation. Please ensure you provide all information relating to the condition of your vehicle during the online valuation process.

If your vehicle has been modified or adapted, please let us know by entering the details in the Additional Information section during the online valuation.If you wish to discuss the modifications, please get in touch and we will be happy to discuss further.

We accept all vehicles that are damaged or deemed an insurance write-off. Please use our online valuation tool and ensure that you indicate this status. It is important to provide accurate information to ensure that we can give you a true and realistic valuation.

Car GoGa will buy any vehicle, even those that don’t start! Enter your vehicle details during the online valuation and ensure that you state the vehicle is a non-runner in the Additional Information section.

If your car is imported, this is not a problem but you will need to provide us with all the details. To discuss further please contact us.

Feedback

We strive to always provide only the best service to all our customers. If you would like to talk to us about your experience or our services, please visit our Contact page to get in touch.

Free Car Valuation

Service Chart

  • Free Collection or Branch Visit
  • No Service / Handling charges
  • Payment made before collection
  • We buy Financed Vehicles
  • no Road Tax / MOT
  • Non runners / Damaged Vehicles
  • Vans, Motorbikes, Caravans.

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